Imperial Health Charity
As a Meet and Greet Volunteer, you’ll welcome patients and visitors by ensuring they know where to go. By giving your time and showing kindness, you can help to support this important aspect of our patient and visitor journey.
Some of the main activities of the role include:
- Welcoming and reassuring patients and visitors
- Helping patients navigate to the right ward or clinic for their appointment, including walking with or guiding patients personally to the right area of the hospital
- Keeping up to date with closures and changes to clinic locations, where possible
- Referring patients to the Reception Team if unable to answer specific queries
- Directing patient and visitors to services both within and outside of the hospital, such as toilets, cash points, cafes and shops and tube, train or bus stops, where possible
- Chatting to patients who are waiting for transport or appointments in the main foyer
- Reporting any issues or feedback as required to the front of house staff
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